MillTown Property Group (MTPG)

Tenant Rental System – Standard Operating Procedure (SOP)

Purpose

The purpose of the MTPG Tenant Rental System is to efficiently match qualified tenants with suitable rental properties, minimize wasted time for all parties, and create a professional, repeatable experience that turns today’s tenants into tomorrow’s buyers.

This system is designed to:

• Protect Tenant interests
• Save tenants time, money, and frustration
• Ensure agents operate with clarity, confidence, and consistency
• Create a scalable process across team and personal lead source

Guiding Principles

All agents operating within this system must adhere to the following principles:

1. Efficiency over volume

   The goal is not more showings — it’s better showings.

2. Qualification before showing

   Showings are a privilege, not a starting point.

3. Fit over force

   We do not push tenants into properties that don’t make financial or lifestyle sense.

4. Advocacy through preparation

   Well-qualified tenants receive stronger representation and better outcomes.

5. Long-term relationship focus

   Every rental client is a future buyer, investor, or referral.

Funnel Overview